Spencer Copland Therapy
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Spencer Copland Therapy

Frequently Asked Questions about Vancouver Counselling & My Services

Here you will find some common questions that prospective clients have about counseling services. Some of these answers may help you learn more about my practice and what you can expect when working together. I provide therapy sessions in-person in Vancouver and online. Please feel free to reach out if you have any other questions.
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What is the best way to contact you?

Where is your office located?

The easiest way is through the website contact form on the Booking & Contact page or via email at [email protected]. Please include your phone number so I can follow up. You may also call or text at 778-953-5767. I aim to respond within 48 hours. 
My counselling services are offered at my office in downtown Vancouver at 508-402 West Pender Street, Vancouver, BC. I also provide secure online sessions for clients across British Columbia.

What days are you available?

How often should I have a therapy session?

In-person sessions are available Sundays, Mondays, Wednesdays, and Thursdays. Virtual sessions are offered Sunday through Thursday. Frequency and scheduling are flexible, and we can work together to determine what feels most helpful for you.
Session frequency is collaborative and based on your needs. Some clients prefer weekly sessions, others monthly, and this may change over time. Together, we will decide what works best to support your growth and healing.

How do I know if I need therapy?

What should I expect in my first session?

Therapy is for anyone seeking support, personal growth, or healing, not only for those in crisis. If you feel stuck, anxious, overwhelmed, or simply want to understand yourself better, therapy can help. A free consultation session can help you determine if working together is a good fit. Learn more about the services I offer.
The first session is about getting to know each other and exploring what brought you to therapy. You are welcome to go at your own pace — there is no pressure to share until you feel comfortable. Together, we’ll discuss your goals and what you hope to get out of therapy. Read more about my approach.

What is the difference between counselling and therapy?

What is the difference between a psychologist and a therapist/counsellor?

These terms are often used interchangeably. Both involve support for personal growth, emotional processing, and coping with life challenges. Therapy or counselling can be short-term for specific goals or longer-term for deeper exploration, depending on your needs. Learn more about my approach as a registered clinical counsellor.
A psychologist typically holds a doctoral degree and may provide psychological assessments alongside therapy. A therapist or counsellor, like myself, holds a master’s degree and focuses on talk- or somatic-based counselling. Both can provide support for a wide range of mental health concerns. Learn more about me, my experience, and my credentials.

How long does therapy take to work?

Is online therapy as effective as in-person therapy?

The time it takes to see results varies depending on your goals and the challenges you’re working on. Some clients notice changes after a few sessions, while deeper work can take longer. We will regularly check in on your progress and adjust your plan as needed.
Online therapy can be just as effective as in-person sessions for many clients. It offers flexibility and comfort, while still allowing for meaningful connection. Some people prefer in-person sessions for face-to-face engagement. I offer both options and can help you determine which works best for your needs.

How long is an appointment?

Do you offer EMDR in Vancouver?

A standard counselling session is 50–60 minutes. This allows enough time to check in, explore what’s on your mind, and work through patterns or challenges at a manageable pace. Longer sessions can sometimes be arranged by request, depending on availability.
Yes, I integrate EMDR (Eye Movement Desensitization and Reprocessing) as part of trauma-informed therapy when it aligns with a client’s needs. EMDR is used in a paced, supportive way to process distressing experiences and build new patterns of coping and resilience. Learn more about EMDR and what to expect when we work through it together.

How much does a counselling session cost?

Is counselling covered by insurance in BC?

With me, a 1-hour individual session is $175. I offer limited sliding scale space if finances are a barrier--please inquire so we can explore options. Payment is made directly, and you can submit receipts to your insurance provider if your plan offers counselling coverage.

The cost of counselling services in Vancouver varies depending on the provider and the type of treatment, experience, and specialized training. 
Many BC insurance plans provide partial coverage for counselling with a Registered Clinical Counsellor (RCC). I do not offer direct billing, so clients pay me directly and submit receipts to their insurance company. Coverage details vary, so check with your provider for your plan’s reimbursement policies.

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Do you offer couples or family counselling sessions?

Are counselling sessions confidential in Canada?

At this time, I work with individual adults only. I often support clients navigating relationship challenges, family dynamics, or communication issues. If you are looking for couples or family therapy, I can refer you to trusted colleagues who specialize in that work.
Yes. Counselling sessions are confidential, and therapists are legally and ethically required to protect your privacy. Information shared is not disclosed without consent, except in rare cases such as risk of serious harm, suspected abuse, or when required by law. These limits are explained in your first session.

More questions?

Feel free to email me at [email protected] or fill out the contact form. I am happy to try to answer any other questions you may have.
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  • Home
  • Services
  • My Approach
  • About Me
  • FAQs
  • Booking & Contact